Return Policy:
Unless the product description says otherwise (i.e. items marked as “All Sales Final,” “Closeout,” or other related terms), you can return any item purchased through Otaku Castle within thirty (30) days of delivery. Items returned are fully refundable as long as items are returned in the condition they were delivered in. Defective items or items shipped in error are returnable with shipping on us! Items returned because of customer preferences/change of mind are returnable, but we ask that the customer pay the shipping charges. After thirty (30) days of delivery, all items purchased through Otaku Castle are non-refundable and all sales are final. Returns must be shipped with a Otaku Castle provided return merchandise authorization (RMA) number in order for your return and refund to be processed.
We ask that all items are sent back to us in their original condition and not be broken or altered in any way. For example, new and unopened items must be sent back as shipped. Depending on the condition that the item is received (i.e. damage to package, water damage, intentional damage, signs of use, etc.), we reserve the right to issue a partial refund or return the item back to you and not issue a refund for the purchase.
Cancellations and Order Changes:
You may cancel or edit your order on your own within 1 hour of placing the order. You may make those changes from your order confirmation page, confirmation email, or if you sign into your account. After the 1 hour window we may not be able to cancel your order if it has already been processed. Please note that orders process quickly, so be sure to notify us as soon as possible if you need to make a change. If your order has already shipped and cannot be cancelled, please refer to the Return Policy above on how to return your order.
For additional help canceling or modifying an order, please email support@otakucastle.com. Be sure to include your order number.
Missing Items:
If your order is missing items please email support@otakucastle.com Be sure to include your order number and a message describing what is missing from the order.
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